Navigating mental health care and medical needs all at once can be difficult under the most ideal circumstances. If you are also facing housing insecurity, getting these critical needs met can seem virtually impossible.
The Village Family Services is now offering Enhanced Care Management (ECM), a program designed to support adults with complex behavioral health needs who are often cycling through emergency rooms, crisis services, or hospital stays because they lack consistent, coordinated care. If life is like a team effort, Enhanced Care Management provides a team captain.
Coordinated, Compassionate, Client-Centered Support
The individual remains at the center of every decision. But an ECM care manager helps coordinate the full circle of support around them. That includes mental health providers, medical professionals, social services, and other systems that do not always communicate well with one another. Instead of leaving someone to manage appointments, paperwork, and follow-ups alone, the care manager works alongside them to ensure everyone is aligned.
ECM serves adults who qualify for the county Specialty Mental Health system and are experiencing complex challenges that impact their health. This may include serious mental illness, substance use disorders, repeated emergency department visits, risk of hospitalization, overdose or suicide, or pregnancy and the first year postpartum. These are moments when consistent, proactive support can make a critical difference.
By Any Means Necessary
The program follows a “whatever it takes” approach. Services may be delivered in person, by phone, or by video, depending on what works best. The goal is not just to respond to crises but to prevent them. By building trust, coordinating care, and removing barriers, ECM helps individuals move from reactive, emergency-based care toward greater stability and long-term wellness.
As part of a broader approach to mental health case management in Los Angeles, Enhanced Care Management expands The Village’s commitment to whole-person, trauma-informed, and culturally responsive support. It ensures that adults facing the most complex challenges are not navigating fragmented systems alone. They have someone helping lead the team. In our last fiscal year, The Village served 596 ECM clients.
